The questions we are asked most, answered plainly. If yours is not here, email us and we will help.
What can I pay with?
Visa, Mastercard and Maestro, plus Apple Pay, Google Pay and Shop Pay. Apple Pay and Google Pay appear at checkout on devices that support them. Every payment runs over an encrypted SSL connection.
Do you charge for delivery?
No. Delivery is free on every order anywhere in the United Kingdom, with no minimum spend. Customs duties and other import charges, where they apply, are not included in the price and are paid by the customer.
How long will my order take?
Processing takes 1 to 3 business days and transit a further 4 to 8 business days, so allow 5 to 11 business days in total. Order before 18:00 UK time and processing starts the same business day. You receive a tracking link by email as soon as your parcel is handed to the carrier.
My order has not arrived yet. What now?
Start with the tracking link in your shipping confirmation email. If it still has not arrived 11 business days after you ordered, email support@winstonsupplies.co with your order number. We send you a new one free of charge. If that product is no longer available, you get a full refund instead.
What kind of shop is this?
Winston Supplies is an online shop run by Novaro, selling practical everyday products across toys, car accessories, gadgets, smart home items and kitchen tools. We have no physical shop, so everything is handled online and by email.
Is my personal information safe?
Yes. The checkout is encrypted, full card numbers are handled by our payment providers and never stored by us, and we never sell or rent your data. Our Privacy policy has the details.
Do you ship outside the United Kingdom?
Not at the moment. We deliver within the United Kingdom only.
What is your returns policy?
You can request a return up to 60 days after delivery. For that 60-day return, items need to come back unused and in their original packaging. Your statutory right to cancel still applies; our Refund policy explains how it works. There is never a restocking fee. To start a return, send your order number to support@winstonsupplies.co and we will reply with the next steps.
Can I exchange an item instead?
Yes. Tell us in your email to support@winstonsupplies.co which item you would like instead, and we will arrange the exchange.
How quickly do I get my money back?
Once your return arrives and we have checked it, the refund goes to your original payment method within 7 days of its arrival. Your bank may take a few extra days to show it.
Can I change or cancel my order?
If it has not been dispatched yet, email support@winstonsupplies.co with your order number and we cancel it and refund you in full within 7 days; details such as the delivery address can usually still be changed too. If it has already been dispatched, you can cancel within 14 days of delivery under your statutory right, or request a return within 60 days. Should we cancel or decline an order after you have paid, you receive a full refund to your original payment method within 7 days.
Something has stopped working. What are my rights?
Email support@winstonsupplies.co with your order number and a photo or short video of the problem. If an item arrives faulty, damaged or not what you ordered, you do not need to send it back. We send you a new one free of charge. If that product is no longer available, we refund you in full instead. Your statutory rights are not affected, and they also cover a fault that appears later: under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund, and you can bring a claim for up to six years from delivery in England, Wales and Northern Ireland, and five in Scotland.
Still need help?
Write to support@winstonsupplies.co and someone from our team will get back to you. You can reach us Monday to Friday 8:00 - 17:00 and on Saturday and Sunday 9:00 - 16:00 (UK time). We aim to reply within 24 hours.