The questions we get asked most, answered plainly. If yours is not here, email us and we will sort it out.
What can I pay with?
Visa, Mastercard, Maestro, PayPal and Shop Pay. The full list appears at checkout, so you can see what applies before you commit.
Do you charge for delivery?
No. Delivery is free on every order anywhere in the United Kingdom, with no minimum spend.
How long will my order take?
Processing takes 1 to 3 business days and transit a further 4 to 8 business days, so allow 5 to 11 business days in total. Orders placed before 6:00 PM UK time, Monday to Saturday start processing the same working day.
My order has not arrived yet. What now?
If it has been longer than 5 to 11 business days since you ordered, email support@winstonsupplies.com with your order number and we will chase the carrier for you.
What kind of shop is this?
Winston Supplies is an online shop run by Novaro, selling practical everyday products across toys, car accessories, gadgets, smart home items and kitchen tools. We have no physical branch, so everything is handled by email.
Is my personal information safe?
Yes. The checkout is encrypted, card details never touch our own servers, and we never sell or rent your data. The Privacy policy sets out the detail.
Do you ship outside the United Kingdom?
Not at the moment. We deliver within the United Kingdom only, so we can keep delivery free and the timings honest.
What is your returns policy?
You have 60 days from delivery to request a return, which is well beyond the statutory 14 day cancellation period. Items need to come back unused and in their original packaging, and there is never a restocking fee.
Can I exchange an item instead of returning it?
Yes. Mention it when you email support@winstonsupplies.com and we will arrange the swap.
How quickly do I get my money back?
Once your return arrives and passes inspection, the refund is processed within 7 business days to your original payment method. Your bank may add a couple of days on top.
Can I change or cancel my order?
If it has not entered processing yet, almost certainly. Email support@winstonsupplies.com as soon as you can with your order number.
Something has stopped working. What are my rights?
Write to support@winstonsupplies.com with your order number and a photo or short video of the fault. If an item arrives damaged or develops a fault that was there from the start, we repair it, replace it or refund it, and we pay the return postage. In England, Wales and Northern Ireland that right runs for six years from delivery, and in Scotland for five, well beyond our own 60 day return window, and it sits alongside it rather than replacing it.
Still need help?
Email support@winstonsupplies.com . We are available Monday to Friday: 8:00 - 17:00 and Saturday to Sunday: 9:00 - 16:00, and we reply within 12 hours.