Refund policy

Buy with confidence. If an item is not what you hoped for, you have a long window to send it back, and there is nothing hidden in the small print.

Our return window

Returns can be requested up to 60 days after your order lands on your doormat. That is considerably longer than the statutory 14 day cancellation period that applies to online purchases in the United Kingdom, and our policy adds to those rights rather than replacing them.

Condition of returned items

Items need to come back unused and in their original condition, with the original packaging and any accessories that came with them. We cannot resell an item that has been used, so please try before you commit rather than after.

No restocking fees

We never charge a restocking fee. Not on bulky items, not on sets, not on anything.

How to start a return

Email support@winstonsupplies.com with your order number and tell us which item you would like to send back. We reply with the return address and walk you through the rest, step by step.

Return shipping

Return postage is paid by you unless the item arrived damaged or we sent the wrong thing. We recommend a tracked service, because a parcel we never receive is a parcel we cannot refund.

Exchanges

Would you rather swap an item than get your money back? Say so in your email and we will arrange an exchange instead.

Refunds

Once your return arrives and passes inspection, your refund is processed within 7 business days to the original payment method. Your bank may need a few extra days to show it on your statement.

We are here to help

Unsure whether something qualifies? Ask us first at support@winstonsupplies.com . We would rather talk it through than have you guess.