Shipping policy

Delivery should be the easy part of your order. At Winston Supplies there is one free delivery service for the whole of the United Kingdom and one set of timings, so you always know what to expect.

Free delivery across the United Kingdom

Delivery to any address in the United Kingdom is free, with no minimum spend and no surcharge for bulky items. For now we deliver within the United Kingdom only.

Where your order ships from

We work with a supplier in China, which sends each order straight to your address.

Customs duties and taxes

Customs duties and other import charges, where they apply, are not included in the price and are paid by the customer. All prices are in pounds sterling (GBP) and include applicable taxes.

Delivery times

  • Processing time: we get your order ready for dispatch within 1 to 3 business days (Monday to Saturday, excluding UK bank holidays).
  • Transit time: the carrier then needs a further 4 to 8 business days.
  • Total delivery time: allow 5 to 11 business days from the day you order.

Order cut-off time

Orders placed before 18:00 UK time, Monday to Saturday, start processing the same business day. Orders placed after 18:00, or on a Sunday or UK bank holiday, start on the next business day.

Tracking and updates

As soon as your parcel is handed to the carrier, we email you a tracking link so you can follow it to your door. We aim to deliver on time, but a busy period, bad weather or a carrier problem can occasionally cause a delay. If that happens, we let you know rather than leave you guessing.

Is your parcel lost, or still not with you 11 business days after you ordered? Email support@winstonsupplies.co with your order number. We send you a new one free of charge. If that product is no longer available, you get a full refund instead.

Delivered, but not with you?

If your parcel is marked as delivered but you cannot find it, please check around your home and with your neighbours first, then email us with your order number. We open an investigation with the carrier and share what they find. A parcel remains our responsibility until it reaches you, or a person or place you chose, so if it did not reach you, we treat it as lost and replace it as described above.

Need a hand?

Questions about a delivery are always welcome. Email support@winstonsupplies.co and we will look it up for you. We aim to reply within 24 hours.