Payment policy

Paying should be the least memorable part of your order. Here is how checkout works at Winston Supplies, and what we do to keep it safe.

Accepted payment methods

At checkout you can pay with:

  • Visa
  • Mastercard
  • Maestro
  • Shop Pay
  • Apple Pay
  • Google Pay

How and when you are charged

Payments are taken in pounds sterling (GBP), and the full order amount is charged when you place your order. Your bank may show it as pending for a day or two before it settles, which is normal. All prices include applicable taxes. Should we cancel or decline an order after you have paid, you receive a full refund to your original payment method within 7 days.

Secure checkout

The checkout runs over an encrypted SSL connection, and payments are processed directly by our payment providers. Full card numbers never reach our own servers and are never stored by us.

Trouble at checkout?

If a payment is declined, check your card details and billing address first, then ask your bank whether it blocked the payment. Still stuck? Email support@winstonsupplies.co and we will help you finish your order.

Keeping payments safe

Orders are screened for unusual activity. Occasionally that means we email you to confirm a detail before your order is dispatched. We will only ever ask you to confirm information you already gave us, and never for your full card number, your PIN or a password.