Every order gets a tracking link by email as soon as the parcel is handed to the carrier. It can take a day or two before the carrier's first scan shows up, so an empty tracking page on day one is normal.
How to find your tracking link
Look for the shipping confirmation email from Winston Supplies. It contains the carrier, the tracking number and a direct link. If it is not in your inbox, check your spam folder.
If the link shows nothing after five business days
Email support@winstonsupplies.co with your order number and we chase the carrier for you. If your parcel is lost, or it still has not arrived 11 business days after you ordered, we send you a new one free of charge. If that product is no longer available, you get a full refund instead.
Delivery times
Orders are processed in 1 to 3 business days and travel for 4 to 8 business days, so 5 to 11 business days in total. Order before 18:00 UK time and processing starts the same business day.
Business Information
Store name: Winston Supplies
Company name: Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Address:
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
Email: support@winstonsupplies.co
Customer service hours (UK time):
Monday to Friday: 8:00 - 17:00
Saturday and Sunday: 9:00 - 16:00
We aim to reply within 24 hours.