Terms of service

Last updated: 15 September 2026

Winston Supplies is a store operated by Novaro.

Store name: Winston Supplies
Company name: Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Address:
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
Email: support@winstonsupplies.co

These terms apply to your use of winstonsupplies.co (the "Website") and to every order you place through it. You do not need an account to browse or to buy, but placing an order means you accept these terms, so please read them before you check out.

Winston Supplies sells practical everyday products across toys, car accessories, gadgets, smart home items and kitchen tools. Where these terms say "we", "us" or "our", they mean Novaro. If you do not agree with them, please do not use the Website. Any feature or service we add later is covered by these terms as well, and the latest version always appears on this page.

Our shop runs on Shopify, which provides the technical platform and the checkout.

SECTION 1 - ONLINE STORE CONDITIONS

By placing an order you confirm that you are at least 18 years old. You may not use the Website or our products for anything unlawful, or in a way that breaks a law that applies to you, and you may not upload viruses or other harmful code. If you break these terms, we may end your access to the Website straight away.

SECTION 2 - GENERAL CONDITIONS

We may refuse service to anyone for a lawful reason. Everything you send through the Website, from your contact details to your payment details, travels over an encrypted connection. You may not copy, resell or otherwise exploit any part of the Website without our written permission. The section headings are there for convenience and do not change what the terms say.

SECTION 3 - CONTENT ACCURACY AND TIMELINESS

We keep the information on the Website as accurate and up to date as we can. General information, such as background text or guides, is provided for convenience and may occasionally be out of date. Product descriptions are different: what we tell you about an item on its product page forms part of your contract with us, as the Consumer Rights Act 2015 requires.

SECTION 4 - CHANGES TO PRODUCTS AND PRICES

Prices and products can change without notice, and we may stop offering a product at any time. Apart from the obvious errors covered in Section 11, a change never affects an order you have already placed: you pay the price that was shown when you placed it. We work with a supplier in China, which sends each order straight to your address. Customs duties and other import charges, where they apply, are not included in the price and are paid by the customer.

SECTION 5 - PRODUCT INFORMATION

We describe and photograph every item as accurately as we can, but colours can look different from one screen to another, and measurements are approximate unless we state otherwise. Availability depends on stock, and we may limit the quantity per order or per household.

Where a product needs batteries, a power supply or consumables that are not listed as included, they are not in the box. Where a product is sold as a set, the number of pieces stated on the product page is what you receive.

Items you buy from us must match their description, be of satisfactory quality and be fit for purpose. If an item arrives faulty, damaged or not as ordered, we send you a new one free of charge, as described in Section 20. Your statutory rights are not affected.

SECTION 6 - ORDER AND PAYMENT INFORMATION

When you place an order, we send you an order confirmation email, and the contract between us is formed when we send it. Before you pay, the checkout lets you review your order and correct any mistakes in your details. Our contracts are concluded in English, and the order confirmation email is your copy of the contract.

We may still refuse or cancel an order, for example when a product turns out to be unavailable or an order looks fraudulent, and we may limit quantities per person, household or order. If that happens, we contact you using the details you gave. Should we cancel or decline an order after you have paid, you receive a full refund to your original payment method within 7 days.

Please give accurate, complete and current details at checkout, so we can deliver your order and contact you about it. Our Refund policy explains returns and refunds in full.

SECTION 7 - THIRD-PARTY TOOLS AND SERVICES

We may give you access to tools from outside providers that we neither monitor nor control. They are offered as they are, using them is your choice, and it is worth reading the provider's own terms first. Any new tool or feature we add later falls under these terms as well.

SECTION 8 - THIRD-PARTY LINKS AND CONTENT

Some content and links on the Website come from third parties. We include them for information only and are not responsible for the content or practices of other websites, so please read their terms and privacy policies before you use them. Questions or complaints about a third-party product or website should go to that third party.

SECTION 9 - USER CONTRIBUTIONS AND FEEDBACK

If you send us a review, you allow us to publish it. We may correct obvious typing errors or remove a review that is unlawful, offensive or not about the product, but we never change what a review says or hold one back because it is negative. If you send us a suggestion or other material, we may use it without owing you payment and without having to keep it confidential or reply to it. You confirm that what you send does not infringe anyone's rights, is not unlawful or misleading and contains no harmful code.

SECTION 10 - PERSONAL INFORMATION

We handle your personal data as described in our Privacy policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Now and then a listing may contain a typing error, a wrong price or out-of-date details about a product, a delivery time or availability. We may correct such an error at any time. If it affects an order you have placed, we tell you, and you can choose to go ahead at the correct price or cancel. Should the order be cancelled after payment, the full amount is refunded within 7 days, as set out in Section 6.

Apart from what the law requires, we are not obliged to update information on the Website, and the date at the top of these terms only shows when these terms last changed.

SECTION 12 - UNACCEPTABLE USES

In addition to the other restrictions in these terms, you may not use the Website or its content:

a. for any unlawful purpose
b. to ask others to take part in anything unlawful
c. to breach any regulation, rule or local law
d. to infringe our intellectual property rights or those of anyone else
e. to harass, abuse, insult, defame or discriminate against anyone
f. to submit false or misleading information
g. to upload or transmit viruses or any other malicious code
h. to collect or track the personal information of others
i. to send spam, phish, pharm or scrape the site
j. for any obscene or immoral purpose
k. to interfere with or circumvent the security features of the service

We may restrict access for anyone who breaks these rules.

SECTION 13 - DISCLAIMERS AND LIMITATION OF LIABILITY

We cannot promise that the Website will always be available, uninterrupted or without errors, and we may suspend or withdraw it for a time. The Website itself is provided as it is and as available.

That does not apply to the products you buy. Items must match their description, be of satisfactory quality and be fit for purpose, as the Consumer Rights Act 2015 requires, and our commitments for faulty, damaged or wrong items in Section 20 and for lost parcels in our Shipping policy apply in full.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit, including your statutory rights as a consumer.

SECTION 14 - INDEMNIFICATION

If a third party brings a claim against Novaro because you broke these terms or the law, or infringed someone else's rights, you agree to cover the reasonable costs of that claim, including legal fees, as far as the law allows.

SECTION 15 - SEVERABILITY

If a court finds any part of these terms invalid or unenforceable, the rest remains in force, and the affected part applies as far as the law allows.

SECTION 16 - TERMINATION

You can end these terms at any time by no longer using the Website. We may end them, or suspend your access, if you break them. Anything either of us owed before that moment, including your statutory rights on orders you have already placed, still applies afterwards.

SECTION 17 - COMPLETE AGREEMENT

These terms, together with the policies they refer to, set out the agreement between you and Novaro for the use of the Website and your orders. If we do not enforce one of our rights straight away, we can still enforce it later. If a term can be read in more than one way, the reading that is most favourable to you applies.

SECTION 18 - GOVERNING LAW

These terms are governed by the law of the Netherlands, where our business is registered. This does not take away the protection given to you by the mandatory consumer law of the country you live in, including the United Kingdom.

You can bring proceedings in the courts of the part of the United Kingdom where you live, or in the Netherlands. We can only bring proceedings against you in the courts of the part of the United Kingdom where you live.

SECTION 19 - CHANGES TO TERMS OF SERVICE

The current version is always on this page, with the date it last changed at the top. We may update these terms from time to time, and continued use of the Website after a change means you accept the new version. An order you have already placed is always covered by the version that applied when you placed it.

SECTION 20 - RETURNS AND REFUNDS

Sometimes an order is not quite what you pictured, and that is fine. This section sets out exactly how returns, cancellations and refunds work at Winston Supplies, so you know where you stand before you buy.

Our return window

You can ask to return an item up to 60 days after it is delivered. If your order arrives in more than one parcel, the 60 days start when the last parcel is delivered.

This comes on top of your statutory right to cancel under the Consumer Contracts Regulations 2013. You can cancel within 14 days of delivery without giving a reason, as long as you tell us within that time and send the item back within 14 days of telling us. An email to support@winstonsupplies.co is enough, or you can use the model cancellation form in our Refund policy. Our 60-day window runs alongside that right and does not replace it.

Condition of returned items

For a return within our 60-day window, items need to come back unused, in the condition you received them and in their original packaging. Within the statutory 14-day cancellation period you may unpack and check an item as you would in a shop. If it has been handled more than that, we may reduce the refund by the loss in value.

No restocking fees

We do not charge restocking fees, so no restocking fee is ever taken off your refund.

How to start a return

Email support@winstonsupplies.co with your order number and the item you want to send back. We reply with the return address and the next steps. Please wait for that reply, and do not use the sender address printed on your parcel.

Return shipping

Return postage is paid by you. Items come back to our supplier's returns centre in China, which makes the return an international shipment. We recommend a tracked service, so we can both see where the parcel is, and please keep your proof of postage until your refund has come through.

Faulty, damaged or wrong items

If an item arrives faulty or damaged, or it is not what you ordered, email support@winstonsupplies.co as soon as you notice, with your order number and a photo or short video of the problem. There is no need to send it back. We send you a new one free of charge. If that product is no longer available, we refund you in full instead. Your statutory rights are not affected: under the Consumer Rights Act 2015 you can reject a faulty item within 30 days of delivery for a full refund, and a fault that appears later is covered by those rights too.

Exchanges

Prefer another item to a refund? Mention it in your email and we will arrange an exchange instead.

Refunds

Once your return arrives and we have checked it, we refund your original payment method within 7 days of its arrival. If you cancelled under the statutory 14-day right, the refund is never later than 14 days after you send us proof of postage. Your bank may need a few extra days to show the money on your statement.

We are here to help

Not sure whether something qualifies? Ask us first at support@winstonsupplies.co and we will talk it through with you.

SECTION 21 - CONTACT INFORMATION

Questions about these terms are welcome. You can reach us here:

Thank you for shopping with Winston Supplies.