Privacy policy

This policy explains what Winston Supplies does with your personal data when you visit our website or place an order, and what you can ask us to do with it.

Who We Are

Store name: Winston Supplies
Company name: Novaro
Company number: 92668550
VAT number: NL003447642B43
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: support@winstonsupplies.com

Data We Collect

Technical data your browser sends automatically, such as IP address, browser type, device type and time zone
Order data you give us at checkout: name, delivery address, email address, phone number and payment details
Anything you write to us when you contact customer service

How We Use Your Data

To process and deliver your order, and to keep you posted on its progress
To answer your questions and handle returns
To detect and prevent fraudulent orders
To keep the shop working properly and improve what we show you
To send marketing email, but only if you have opted in

Sharing Your Data

We share data only with the partners who make the order happen:

Our payment provider, to take the payment securely
Carriers, to get the parcel to your door
Shopify, which hosts this shop and its checkout

We never sell or rent your personal data.

Cookies

This site uses cookies to remember your preferences, keep your basket intact between pages, measure how the shop performs and show you content that fits. You can refuse or delete cookies in your browser settings. Some parts of the shop, the basket in particular, will not work properly without them.

Your Rights

You can ask us at any time to:

See the personal data we hold about you
Correct anything that is wrong, or delete it altogether
Restrict how we process it
Receive it in a portable format
Withdraw consent you gave earlier, or unsubscribe from our email

Email support@winstonsupplies.com and we will handle the request. We may ask you to confirm who you are before we release data.

Children's Privacy

This shop is not aimed at children and we do not knowingly collect data from anyone under 16. If we find that we have, we delete it straight away.

International Data Transfers

We are based in the Netherlands and serve customers in the United Kingdom, so your data may be processed outside the country you ordered from. Wherever it goes, it stays protected by appropriate safeguards and applicable data protection law.

Data Security and Retention

We use encrypted connections and restrict access to order data to the people who need it. We keep your data for as long as we need it to provide the service, meet accounting and tax obligations, and deal with any dispute. After that it is deleted.

Updates to This Policy

We update this policy when the shop or the law changes. The version on this page is always the one that applies.

Contact Us

Questions about your data, or a request you want to make?